Hotel Ibis Heathrow, London

112 - 114 Bath Rd, London Heathrow Airport, Hayes, London, UB3 5AL
3

Located 1,6 Mile from Heathrow Terminals 1, 2 and 3, and just 45 minutes away from central London, the hotel also boasts easy access to the M4 and M25 motorways... more

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£ Rooms from £52 (≈ $95) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 2/10 Maria ( Solo leisure traveller) 

    from Dollard des ormeaux , CA  on  July 18, 2008

    "Dump. P.S. I work for an Airline and will strongly recommend to my colleagues not to use either your services or the Ibis Hotel." (108005262)

    There was none, not even with Active when I called them to say that I had requested an early check-in and presumed I was getting one as I never heard otherwise from Active or the Ibis Hotel. So I was very surprised when I arrived early and was told I could have an early ckeck-in that would cost an extra 30 Pounds,so they had a room and but there was a charge which I was not told about and when I called Active they blammed the hotel and the hotel blammed Active, talk about passing the buck.

    Cleanliness there was none. I found a Dirty Tampon lying on the end table a member of housestaff removed it with her bare hands and never came back to wash or disinfect.

    3 of 3 people found this review helpful:

  • 7/10 Anonymous ( Solo business traveller) 

    on  August 24, 2008

    "The hotel was fine but you must start to offer bus trips to terminals 4 and 5" (107186547)

    The booking and admin side were great

    The room is stuffy and needs ventilation. The soap bag which is located within the bath area was not fitted properly / or was broken

  • 3/10 John ( Mature couple) 

    from Cambridge , GB  on  August 24, 2008

    "would rather sleep in the car !" (107284453)

    Small room, very slow check in, Very bad quality TV picture, terrible restaurant with awful food

  • 7/10 Claire ( Same sex couple) 

    from Culham , GB  on  August 18, 2008

    "Was good and will consider hotel again if going to Heathrow and need to stay over" (107286344)

    The price was very good

    The bathroom needed looking at as there was a crack in the seat and also a big gap under the bath

  • 9/10 David ( Solo leisure traveller) 

    from Dundee , GB  on  August 14, 2008

    "Enjoyed the stay, may well use this hotel again in the future." (107116386)

    The staff were very friendly and the service was excellent. Had all information on Hoppa buses to LHR at hand.

    Not really a bad point, the room was quite small but was adequate for my one night stay.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  August 11, 2008

    clean, nicely furnished,kettle etc appreciated, good bathroom,secure, good choice/price range of food, helpful staff.

    Room poorly ventilated; stuffy, too warm. A fan which could be used to suck fresh air in through the open window would have been useful.

  • 6/10 Anonymous ( Family with older children) 

    on  August 10, 2008

    "Good hotel, just not the best if you have children. " (107135345)

    Clean tidy with nice rooms

    Took 30 minutes just to check in and another 30 minutes to sort a cot out which we pre-arranged 2 nights before and then phoned up to comfirm an hour before we arrived.

  • 7/10 Martin ( Group of work colleagues) 

    from West kilbride , GB  on  July 16, 2008

    "Average" (97262098)

    Location Food

    I paid more than was advertised

  • 9/10 Steven ( Same sex couple) 

    from Aberdeenshire , GB  on  July 10, 2008

    "Very much enjoyed it" (97506876)

    Price and standard of food very good and definitely a good breakfast

    No room service for food - had to order it from bar and wait for it and take to room yourself

  • 10/10 John ( Mature couple) 

    from Preston , GB  on  July 9, 2008

    "Excellent will use again" (97427576)

    excellent service and value for money very friendly staff clean rooms superb food and bar

    the only bad point i had was my door swipe card did'nt work on the second day and had to go all the way back down stairs to reception and wait for a member of staff to help took about half an hour

  • 9/10 Anonymous ( Young couple) 

    on  July 9, 2008

    "great stay, great hotel" (97799838)

    good food, staff pleasant and helpful, breakfast value for money

    bathroom sink had a few chips in it

  • 8/10 Kenneth ( Group of work colleagues) 

    from Birmingham , GB  on  July 8, 2008

    "overall very good experiance" (97957797)

    in genereal staff were plesent and helpful

    bar staff were very slow and there was only one working in busy periods

  • 7/10 Mairead ( Group of work colleagues) 

    from Dublin , IE  on  July 7, 2008

    "Okay as it was clean " (97855545)

    I had booked a twin room but got a double bed - when I called reception and informed them of the mistake, I was told there where no other rooms available.

  • 5/10 David ( Mature couple) 

    from Northampton , GB  on  July 7, 2008

    "Only stayed at this hotel because of its proximity to airport" (108004888)

    Handy for Heathrow Airport

    Poor choice of food for vegetarians in restaurant

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  July 4, 2008

    no face washer, minimal toiletries. Small space and frustrated reception staff

  • 8/10 Anonymous ( Young couple) 

    on  July 3, 2008

    "Looking for somewhere close to Heathrow to get a few hours sleep before a morning flight, then this place is ideal." (108074820)

    Clean, good service, served our purpose

    Long queue for check in, only one member of staff on duty and a queue out of the door.

  • 9/10 A j ( Mature couple) 

    from Hengoed , GB  on  May 4, 2008

    "Nothing to add to above" (97307234)

    Excellent for my wife and myself. Facilities were of a high standard and staff were very accommodating

    The room next to my daughter and young granddaughter housed a couple who argued for much of the night. Result very poor sleep for daughter

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  May 4, 2008

    the bed

    poor bar staff and inadequate coffee station provisions

    2 of 2 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  July 1, 2008

    "Good" (97142599)

    Reception staff very helpful

    No hairdryer in room. No coffee sachets in room.

  • 7/10 Stephen ( Young couple) 

    from Bristol , GB  on  July 1, 2008

    Nice, clean, friendly, great for plane spotting!!!

    electricity in the room didn't work - no lights / TV / Air-con etc etc - not resolved until the following morning. Alternative room offered but was two single beds rather than a double - decided to stay in the dark, hot room...

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  July 1, 2008

    "A good place to stay if needing a room for Heathrow." (108069442)

    The excellant help at 4.30.am when finding the road outside the hotel was closed by the police for an accident.

    The wait when checking in as they were looking for the wrong surname.(it seems I was booked in as Nicolle Mary rather than Mary Nicolle) I realise it was partly my fault as I had not got my booking number with me.

  • 9/10 Lynne ( Mature couple) 

    from Hartlepool , GB  on  April 29, 2008

    "This is the third time we have stayed and we are coming back in two weeks. Definately recommended." (97165289)

    Friendly, clean and economical

    Only negative was lack of staff on duty in restaurant and although staff were very helpful and friendly they had to deal with complaints about the service. Not their fault.

    2 of 2 people found this review helpful:

  • 9/10 Sonia ( Young couple) 

    from Sydmon , GB  on  June 30, 2008

    "Although i couldn't book online, i would stay here again, room was clean and staff were polite and helpful." (108018850)

    Check-in was quick and easy. the room was lovely and clean.

    I tried to book online as i wanted to take advantage of the offer that was on but the website was not working. The page coudn't be displayed. therefore i had to call the reservation line who were very helpful and polite but couldn't offer me the offer.

  • 7/10 Mandy ( Same sex couple) 

    from Ricknmansworth , GB  on  June 30, 2008

    "it was lovely, only slightly marred by the fact we had a fire alarm go off at 5:15 and had to evacuate only to go back to bed and then the alarm go off again. " (108073099)

    hotel is presented in a lovely way and the staff were friendly.

    Lack of knowledge from a lot of staff on the local area, i think it is imperitive that workers know the area as you have so many people from foreign countries who dont know how to get around.

  • 8/10 Cliff ( Mature couple) 

    from Llandysul , GB  on  April 18, 2008

    "We assumed there would be a hair dryer and did not check details before we left." (97918609)

    It served our purpose for collecting someone from the airport and was very convenient

    The bath is extremely dangerous, slip mats are available at reception but should be in every bath as my wife slipped when having a shower and was lucky to come away with only bruises on her arm and back.

    2 of 2 people found this review helpful:

  • 7/10 Shaun ( Solo business traveller) 

    from Delly ibrahim , DZ  on  June 29, 2008

    "I will be happy to book again on further trips from africa and to reccomend the hotel to my business contacts." (108008301)

    easy to get to from heathrow airport. good 24 hour food service. Excellent staff member Maria who I think is manager of service cleaning. very friendly and holds a very professional approach when assisting me with a room problem. she changed my overall experience from being a bad one to a positive one, she is a credit to the hotel.

    none, my room problem was fixed.Staff need to know some more general knowledge of london and what customers may want in services

  • 9/10 Michael ( Mature couple) 

    from Havant , GB  on  April 16, 2008

    "Most of my comments are in the two boxes above. We would certainly stay again, if we use Heathrow airport. Good value for money." (97503396)

    Room was obviously updated,very clean and well prepared;breakfast arrangements and the buffet were excellent.All staff that we encountered were most helpful and polite.

    Unfortunately we arrived at the same time as many others, most of whom seemed to have check in problems. When eventually our turn arrived, the receptionist was exceedingly apologetic and most charming and dealt with our on line booking very quickly.

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 25, 2008

    "A good decision to rest prior to resuming our travels" (97687026)

    First time used a hotel to stay when returning from an overseas holiday. Will be using the hotel on any future occasion

    Room was small in comparison to hotel accommodation we had whilst on holiday. Not a major problem as we were only staying one night

  • 8/10 Anonymous ( Solo business traveller) 

    on  June 24, 2008

    The water in the bathroom was not clear and arrived in a jerked way

  • 5/10 Peter ( Mature couple) 

    from Sydney , AU  on  June 14, 2008

    "The purpose of our stay was to have a good night's sleep. The Hotel failed miserably for the above reasons." (97689806)

  • 7/10 Anonymous ( Mature couple) 

    on  June 13, 2008

    "Satisfactory" (97080783)

    Friendly

    No air conditioning in room therefore very hot

  • 8/10 Paula ( Young couple) 

    from Wallasey , GB  on  June 6, 2008

    Lovely breakfast.

    Shower was not powerful enough.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 25, 2008

    "A Good Hotel!." (97793393)

    I want to say that this hotel is good, very friendly cheerful and fast in supporting and maintaining people.

    cdold in room. I'm from Kazakhstan and like a hot.

  • 9/10 Samuel j. ( Mature couple) 

    from Spring, tx , US  on  May 23, 2008

    "The IBIS Heathrow is a budget-conscious super convenient property right on the ring road. It is very clean, very quiet, and spartan. The cafe operates 24 x 7 providing a limited menu and freshly brewed coffee (a basic human need!) The international staff is extremely helpful, even offering directions to the free bus service to Termainal 1,2,3. You can take the Hoppa-bus for 4 pound which runs every 30 minutes or walk 2 blocks and take the free TfL bus which runs every 3 minutes and lets you off 100 feet closer to the door. Sometimes you do get what you don't pay for! It is SO WORTH IT to arrive at Heathrow 4 refteshed and unharried by traffic to make that morning flight home to Houston. Try IBIS, you'll like it, too." (97353557)

    We found the Ibis Heathrow to be clean, QUIET (important for an airport hotel) and reasonably priced. The international staff went out of their way to be helpful. The small, low-frills rooms had comfortable beds with crisp sheets and effective blasck-out curtains. What more could you ask for a stop-over.

    The differences between the offerings and prices between the bar and the cafeteria-style restaruant were confusing and not clearly explained. It could be that my mind was a bit foggy after midnight, too.

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  May 22, 2008

    "The hotel satisfied my requirements and was ideal as far as access to the hotel and transit to Heathrow and I considered it a fair price. I thought the evening buffet selection a little disappointing and over price for what was on offer I over heard another guest making comment by the sounds of things she used the hotel often. Maybe I caught you on a bad night as far as the restaurant was concerned.I would certainly use you again next time I use Heathrow however I may eat away from the hotel." (97117774)

  • 9/10 Keith ( Mature couple) 

    from Newcastle , AU  on  May 16, 2008

    "Only there for 12 hours but quite adequate for our needs. The only problem was the Hoppa bus from the airport. The 5.54pm bus did not turn up, so we were waiting almost an hour for a bus. The morning bus was on time." (97625041)

    Clean Comfortable quiet. Near to the airport.

    The restaurant instructions were not quite clear that the a la carte menu was only available in the bar area

  • 3/10 Anonymous ( Solo business traveller) 

    on  May 13, 2008

    "The staff on reception were not very informed on how to treat a person in a wheelchair. I had to ask for something to lean on whilst filling out the accomodation form. I was then given my room number but no one offered to carry my bag for me so therefore struggled in the lift alone." (97118846)

    It was very basic and not at all suitable for a wheelchair user as very little room to move around. I could not get in or out of the bath. A wet floor shower would have been more useful in this type of room.

  • 7/10 Anonymous ( Mature couple) 

    on  May 11, 2008

    it was quite, easy access to what we required,

    Not enough tea making items, poor menue in retuarant & expensive.

  • 8/10 James ( Mature couple) 

    from Ottawa, on , CA  on  April 16, 2008

    "For basic convenient over-night in-transit stay at reasonable rates, this hotel is fine. They could improve facilities a bit, like having hair dryers in the bathrooms, for example. We felt that all of the facilities (room, bathroom and restaurant) would not be what we would want for a longer stay. We would recommennd it for short=term stay with qualifiers." (97949949)

    Cleanliness; Room Rate; Location; Soundproofing

    Small room, not well equipped; eating facility (selection good, quality poor, particularly temperature of the food)

  • 7/10 Sylvia ( Mature couple) 

    from Bournemouth , GB  on  April 13, 2008

    clean, warm

    poor room layout

  • 7/10 Anonymous ( Family with older children) 

    on  April 12, 2008

    "I'm not sure if smoking is still permitted within a hotel but assumed it wasn't and therefore didn't ask for a non-smoking room. There again, I think the receptionist should ask what I require. I expected a larger room for £72 and I think for that price breakfast should be included." (97668265)

    Clean and functional

    Smell of stale cigarette smoke and buzzing/whirring noise all night

  • 9/10 Anonymous ( Mature couple) 

    on  April 10, 2008

    clean well priced

    no hairdryer

  • 7/10 Ian ( Mature couple) 

    from Bubry , FR  on  April 5, 2008

    What you get is what you see on the website

  • 6/10 Kenny ( Group of adult friends) 

    from Dunfermline , GB  on  April 2, 2008

    "Done the job, gave me the required rest before flying the next day. Good hotel for convenience, but certainly not a leisure/holiday location." (97647351)

    Quick check in, average but adequate amenities.

    rooms could do with freshening up

  • 6/10 Elizabeth ( Other) 

    from Paisley , GB  on  March 28, 2008

    "the problem was when we arrived the check in had no record of our reservation and told us this happens a lot with you. luckily they had a room available otherwise we would have been left to look for alternate accommodation late at night." (97094243)

    accommodation was fine

  • 9/10 Anonymous ( Mature couple) 

    on  March 26, 2008

    "I would definately stay at your hotel again and have already recommended it to friends." (97628665)

  • 8/10 Anonymous ( Solo business traveller) 

    on  March 26, 2008

    close to airport

    very busy

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  March 22, 2008

    clean, easy to locate, very friendly check-in man.

    my room wss the furtherest away from the lifts - again.

  • 4/10 Christopher ( Family with older children) 

    from Southport , GB  on  March 21, 2008

    "The staff where friendly but could not speak very good English, and the knowledge of the area was poor. The room had a terrible smell to it. there was only one towel each.I would stay at ths hotel if there where no other available as this was the case this time but by choice would not stay there. Location excellent" (97067824)

  • 8/10 Anonymous ( Young couple) 

    on  May 8, 2008

    "VERY GOOD" (97946014)

    THE ONLY NEGATIVE POINT ABOUT THE HOTEL IS THE BRICK WALL THAT WAS DIRECTLY OUTSIDE OF THE ROOM WINDOW (RM 511)

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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