Britannia Sachas Hotel, Manchester

Tib Street, Piccadilly, Manchester, M4 1SH
3 star

A warm and friendly atmosphere awaits at Sachas Hotel in a superb city centre location perfect for exploring Manchester. Adjacent to Piccadilly Gardens and clos...

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£ Rooms from $82* per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
6/10 Your room
7/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 4/10 Paula (Solo leisure traveller) 

    from Durham , GB on  August 12, 2008

    "Shocking!" (107124059)

    Sheets were clean thats about the only good point

    No cold running water! Bathroom was in a disgraceful state. Wardrobe doors didnt open without fallin out. Doesnt say in hotel details that the hotel allows 'working girls' and is in that area of the town.

  • 9/10 Anonymous (Group of work colleagues) 

    on  August 5, 2008

    "enjoyable" (97863448)

    excellent & friendly greeting clean rooms great breakfast

    lift out of order rooms very warm

  • 8/10 Michael (Same sex couple) 

    from Hamilton , BM on  August 5, 2008

    "very satisfied" (108036182)

    good location good staff helpful and friendly

    main elevators out of commission

  • 4/10 Kay (Family with young children) 

    from Glossop , GB on  August 5, 2008

    "I would never recommend Sachas to anybody apart from the staff the hotel should be closed!!!!!" (108077806)

    the staff was very helpful

    the lifts was not working and I was not informed prior to my stay and they new that the lifts would be out of action, we were on the top floor and if anybody in my party couldnt make stairs we would have had problems. If Sachas call this an executive twin they have lost there marbles, I have stayed at a premier inn in Rugby which was more executive and half the price!!!!

  • 4/10 Anonymous (Solo business traveller) 

    on  August 4, 2008

    "Convenient hotel in centre of Manchester, needs refurbishment but good value for money" (107124633)

    Friendly staff - willing to help. Very convenient - centre of town - usually good value for money

    Main lifts have been out of order for a few weeks, service lift very slow. Reception did not know that the room allocated had a problem - water dripping down wall and being collected in buckets.

  • 7/10 Michele (Family with young children) 

    from Southport , GB on  August 2, 2008

    "Have stayed in better hotels in same price-range, within central Manchester. But stay was not unpleasant in any way." (99761990)

    Staff helpfullness and location.

    Interior and rooms was very dated, and bath room and air-conditioning needed up-dating.

  • 3/10 Anonymous (Group of work colleagues) 

    on  July 23, 2008

    "The fact that we were placed in smoking rooms spoilt the stay, and the lack of respect for our wishes was inexcusable." (108085997)

    The reception area was open and friendly and the duty manager tried to be helpful with my complaint.

    we were not offered a non-smoking room and this caused a great deal of distress. smoking rooms were not advertised and the hotel gave the impression it was non smoking when we asked for a an upgrade/refund we were told that we could only be upgraded at 3pm Whilst we were attending a function. This was not asatisfactory and we requested a refund. We were then fobbed off with promises that the General Manager would see us. The General manager was in fact absent from the office on the day we checked out.

  • 7/10 Anonymous (Group of work colleagues) 

    on  July 22, 2008

    "Good time liked the free wine" (108083418)

    Close proximity to town.

    Lifts out of order

  • 6/10 Joanne (Same sex couple) 

    from Coventry , GB on  July 21, 2008

    "it was alright brilliant location" (97914664)

    smoking room

    both lifts were out of order some of the lights in the room was not working.

  • 5/10 Steve (Solo business traveller) 

    from Wigan , GB on  July 21, 2008

    Lifts not working had t wait an age for the service lift as had room on the 6th floor

  • 4/10 Eva (Other) 

    from Bristol , GB on  July 19, 2008

    "very average" (108091073)

    Central and cheap

    No windows, bathroom was average, glasses in room were not clean, breakfast shocking, nowhere to eat when arrived mid afternoon.

  • 8/10 Anonymous (Family with young children) 

    on  June 10, 2008

    "Enjoyed stay. " (97402585)

    nice room, helpful staff. Service by restaurant waiters excellent

    Lift not working. Breakfast not very good considering what it cost. Meal in restaurant was not hot enough, arrived luke warm.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Family with older children) 

    on  July 18, 2008

    "Good" (108072413)

    city centre location swimming pool

    Rooms very small wiyh no windows Brakfast very expensive

  • 4/10 Anonymous (Same sex couple) 

    on  July 15, 2008

    "unless an overall clean up is done i would not recommend it." (97582106)

    central location

    smell of hotel was smokey and old stained smell lifts not working very expensive to eat within the complex swimming pool area filthy and the charged guests to use it!

  • 4/10 Anonymous (Solo business traveller) 

    on  July 8, 2008

    "Incredibly Disapointing but great location" (108073780)

    The staff were very helpful and professional

    the hotel is long overdue for a makeover, the rooms are frankly unacceptable and shabby and the smoke alarms were hanging off the ceiling?! I can't believe in this day and age that this costs £50, do yourselves a favour and stay further out in a chain premier lodge etc where you can get guaranteed standards...there you won't pay extra for having a room with a window!!!!!!

  • 9/10 Steven (Mature couple) 

    from Stoke-on-trent , GB on  July 7, 2008

    friendly staff good food apleasurable stay

  • 7/10 Myke (Group of work colleagues) 

    from Edinburgh , GB on  July 5, 2008

    "Absolutely fine." (108070796)

    The Staff

    The public lifts were not working and so it took a while to get to/from rooms.

  • 9/10 Michael (Mature couple) 

    from Forest, virginia , US on  July 4, 2008

    "The stay exceeded our expectations." (108001213)

    The staff was exceptionally friendly and helpful. The room was clean and well-appointed. Everything matched the descriptions on the website.

    The only problem was that the lifts were not operational, but the service lift functioned well. Where there's a will, there's a way.

  • 6/10 Paul (Young couple) 

    from Shipley , GB on  July 2, 2008

    "Enjoyed it, but didn't stay long in the room. " (97277242)

    Excellent location convenient for city centre. Good reception and lobby area. Staff very nice

    Room was very shabby. Clearly no upkeep for many years; dirty and cracked windows, chipped units in bath, bathroom sealant been botched over the years, matress very old and uncomfortble. In general room could do with a bit of a refurbishment. Not value for money in my opinion.

  • 7/10 Anonymous (Mature couple) 

    on  June 26, 2008

    price,food,right in the city centre

    upgrading the lifts,so had to use a service lift,room could do with a upgrade,as looking tired.

  • 6/10 Anonymous (Same sex couple) 

    on  June 25, 2008

    "Excellant value for money, considering other prices in the area." (97567402)

    Friendly staff, on return after night out felt secure with security on door only admitting actual residents. Very comfortable feel to hotel, looks good.

    Checking In was quite slow, waiting for room to come available when checking in was from 2pm & we were well after that. Room was adequate, room & bedding clean & tidy, TV & Bathroom in particular were in need of sprucing up, looking a bit dated.

  • 10/10 Susan (Group of adult friends) 

    from Hartlepool , GB on  June 25, 2008

    "lovely hotel, staff were very helpful and courteous, excellent value for money" (97814831)

  • 7/10 Donal (Group of work colleagues) 

    from Galway , IE on  June 25, 2008

    No windows

  • 4/10 Anonymous (Young couple) 

    on  June 23, 2008

    "When we finaly spoke to reception about the problems a lady at reception offered me a free upgrade for our next stay at the hotel." (97217407)

    The reception was clean and tidy,bar staff were very pleasant and helpful, breakfast was good.

    The room was dirty,the bed linen was dirty IT WAS SUPPOSED TO BE AN EXECUTIVE DOUBLE BEDROOM but it did not seem like this to us. Bathroom HAD NOT BEEN CLEANED the bath had pubic hairs in it and around it.

  • 3/10 Margaret (Young couple) 

    from Huddersfield , GB on  June 17, 2008

    "To start with things seemed lovely, nice big clean entrance, friendly welcome, let us check in early, then it all went down hill, no lifts working, had to use dirty grotty staff areas, the room was shabby, but would do, but glad I didn’t pay full price, had a lovely evening at a concert, to come back and have our night ruined by too much noise so much so the floor was vibrating 2 floors up, no working TV to try and drown the noise out, ignorance, rudeness from staff and no food available like advertised. But, thankfully when we complained AGAIN face to face this time at front desk the manager came, swapped our room to the 6th floor, promised the party would end soon (which it didn’t) and music be turned down (which it wasn’t) and also asked the restaurant to prepare some food for us to take to our room, which was very nice, very tasty. He was very pleasant and understanding, and the room we were given was 10 times better than the one we were in originally. If I went to Manchester again I would consider this hotel but I would ask for the exact same room on the 6th floor. And would never pay full price for it, this hotel is not, in my opinion and experience a 4 star." (97488742)

    Entrance and greeting, good, friendly, baggage store good, food from restaurant tasty.

    We were given a room on the 3rd floor, this room had an old dingy bathroom, mucky windows, a TV that didn’t work, with a remote that didn’t work, air condition vent in roof that hissed so loud we had to block it up, and there was a wedding that went on until 1.30am and the music was SO LOUD it made the floor vibrate on the THIRD floor, and the wedding was on the FIRST floor. Rude staff when we complained over the phone, no all night room service as advertised and finally most of the staff in general did not seem to know what was going on, or what to do. Plus we got interrogated by the security guard for entering our hotel.

  • 4/10 Anonymous (Mature couple) 

    on  June 13, 2008

    "Only 1 night stay but could have been more enjoyable if the hotel was up to standard." (97412739)

    Excellent breakfast and staff

    Shower all but unusable and room in general bad state of repair. Hotel is pretty rundown and in need of refurbishment.Both lifts being upgraded at the same time was very inconvenient.

  • 8/10 Peter (Mature couple) 

    from Cleethorpes , GB on  June 10, 2008

    "am visiting manchester in september will be booking the same hotel ." (97795747)

    reception staff excellent . perfect location .

    disapointed in the breakfast.

  • 3/10 Caroline (Solo business traveller) 

    from West mersea, colchester , GB on  June 9, 2008

    "The bar staff and reception where very friendly, I would not recommend this hotel or stay in it again." (97429113)

    We had to use the service lift and behind the scenes was very unclean and messy which is not what residents want to see, the room was ok but by some venting system which meant that there was constant noise throughout the night. The breakfast was very poor in standard

  • 7/10 Anonymous (Solo leisure traveller) 

    on  June 3, 2008

    "Information on line did not state the offer was on an inside room without a window. But good location for shopping." (97006560)

  • 9/10 Nicola (Solo leisure traveller) 

    from Dagenham essex , GB on  May 30, 2008

    "hotel is an excellent location in the city centre near but is tucked in a side street away from any noise but still has acess to everything in the centre within a few meters. couldn't have found anywhere to stay fro the price i was paying" (97627009)

    great location and facilities on offer

    lift not working

  • 4/10 Anonymous (Mature couple) 

    on  May 30, 2008

    "The stay was pure convinience and the overall room was poor! " (97676609)

    Convenient

    The bed was very unconfortable! it has given my husband a bad back The room was very shabby and decor and facilities appeared to be untouched and cared for due to mould found in the bathroom and on chairs within the room.

  • 8/10 Anonymous (Group of work colleagues) 

    on  May 28, 2008

    "Excellant value for money - would stay there again." (97451855)

    Value for money - nice room - bit small but comfy. Bed comfortable and temperature was nice in there.

    shower slightly leaking

  • 5/10 Anonymous (Solo business traveller) 

    on  May 27, 2008

    Central location

    Room had seen better days

  • 8/10 Stanislavs (Solo leisure traveller) 

    from Saint-petersburg , RU on  May 19, 2008

    "Right in the center of manchester. Got their own restaurant. Staff unsually (for England) pleasant and helpful." (97568704)

    Staff was nice.

  • 2/10 Anonymous (Young couple) 

    on  May 19, 2008

    "insects in room poor service from staff lack of knowledge capital air con not working poor quality materials out dated decor" (97784794)

    Location

    everything about the hotel

  • 5/10 Anonymous (Mature couple) 

    on  May 19, 2008

    "only for lyn at reception we would have left he was so pleasant and helpful a real asset to this run down hotel" (97869570)

    worst rooms we have ever stayed in and over priced an absolute disgrace we paid for an executive room but we did not get what we paid for

    poor condition

  • 3/10 Anonymous (Group of adult friends) 

    on  April 14, 2008

    Very poor standard of room for price, no windows and the room smelled of damp, shower constantly dripped, no remote control for TV and bed was tiny.

    1 of 1 people found this review helpful:

  • 4/10 Philip (Mature couple) 

    from Mangotsfield , GB on  May 16, 2008

    "A bit expensive but nice hotel, good food. Because the room was greatly over 30 degrees, we feel you should consider giving us a refund because we were promised that after complaining about the heat straight away (3 PM) it was still as hot at 9AM the next morning, so nothing was done to recify the situation." (97477555)

    Nice hotel, nice restaurant.

    Heating problem, room(s) too hot, promised to be fixed and was not.

  • 9/10 Anonymous (Mature couple) 

    on  May 12, 2008

    "nice place to stay if not got transport as it was pretty central to most of town" (97831155)

    clean pleasant room

    not hotels fault but a lot of roadworks going on outside, very noisy

  • 9/10 Anonymous (Other) 

    on  May 11, 2008

    "As we booked your hotel without knowing the area we were pleasently surprised to find it very central and overall a good place to stay. In fact we would not consider any other hotel if we were returning to Manchester, Thank You." (97565003)

    Overal it was a good experience and would not hesitate to recommened the hotel to friends.It was all round very well presented and could not find fault.

    Only complaint I would have would be the handling of food, in particular bread without the use of gloves.

  • 7/10 Tammy (Other) 

    from Newport shropshire , GB on  May 10, 2008

    "For an overnight or short break this hotel is in the center of all the local ammentities. Just a short walk from the MEN and shops.Could have done with knowing where the long stay car park was before we aroved as we had to pay £3.60 in the short stay car park for 15 mins whilst we checked in. Although i could of asked befor my arrival this info would be worth knowing before hand. Staff were friendly and helpful." (97289381)

    good overall condition of room very tidy and clean. Staff were very helpful and went out of there way to ensure we were happy. The day we stayed there were issues with the water supply due to works but this did n0t effect our stay and we were kept informed of the progress. Food was excellent and very reasonably priced.

    bathroom was a bit outdated and decor could do with some attention.

  • 6/10 Paul anthony (Mature couple) 

    from Widnes , GB on  May 9, 2008

    "good hotel overall,the staff very helpful,had a small problem with the key card.they had ongoing water work's outside which affected the air con,would off liked to have been offered a room with a window.excellent buffet breakfast,loads of choice for all tastes." (97357527)

    the room was large,a decent sized double bed,very warm due to the air con not working,out of the hotel's hand's this ,outside water repairs.

    the shower's could do with updating,hard to control the mixer, went cold then red hot .

  • 4/10 Peter (Mature couple) 

    from Nottingham , GB on  May 6, 2008

    "No water on Saturday due to work outside the hotel - general cleanliness of room bad - wall paper split and damaged - bathroom was not a superior bathroom - bath discoloured and hydro bath not working - smoke alarm with no cover in room - general room fitments old and damaged. As it is a city center hotel the management seem to think that all this can be discounted." (97850419)

    Had a good nights sleep dispite all the faults.

    I booked a suite and according to the hotel this is a superior room ! Bath dirty and sides broken. Light fittings that did not fit or work. Remote on TV broke drawers that would not close general decoration poor to say that it was a superior room or suite. Breakfast was fine but not worth £10 per head luckily when we booked in this was included when we paid as a sweetener - many people were complaining.

  • 6/10 Anonymous (Solo business traveller) 

    on  May 4, 2008

    "In general the hotel is good,staff were nice, roo was big enough,it's located in a very good area of Manchester it's great to have this on-line reservation, but the room without window should be given to the people with a warning." (97789240)

    The big room with good bathroom and fairly clean. the tea service in the room icluded coffe and hot chocolate was excellent.

    My room was one without window, actually I didn't know it when I did check in and reserve on-line, this is the worst part of my staying in the hotel, actually I had noghtmares about rthis room after my travel,since 2004 because of my job I was in many hotels in all around the world but it was the first one withj no window. very bad experience!!!

  • 3/10 Gregor (Solo business traveller) 

    from Marbella , ES on  May 2, 2008

    no window

  • 7/10 Anonymous (Young couple) 

    on  April 30, 2008

    "Hotel was ok for the £45 cost. The rooms are a little dated, but clean an pleasant enough for an overnight stay. Staff were very unhelpful when it came to ordering room service - which you have to pay an extra £3 for on every order!! Location was excellent - which is the main reason why we would consider staying there again." (97609711)

    Value for money.

    Unhelpful staff

  • 3/10 Anonymous (Solo business traveller) 

    on  April 26, 2008

    "the room i had was ok, but the curtains were ripped and dirty the smoke alarm was broke there was no running cold water and no heating, i had to use a electric heater that was in the wardrobe." (97094333)

    it was conveniently close to whee i was working

    very tacky, no working smoke alarms, no running cold water

  • 7/10 Anonymous (Solo business traveller) 

    on  April 23, 2008

    Comfortable and clean

    Only hot water or VERY hot water. Nil cold. No BBC 1

  • 7/10 Anonymous (Mature couple) 

    on  April 17, 2008

    "excellent" (97299419)

    warm

    no window

  • 7/10 Anonymous (Mature couple) 

    on  April 9, 2008

    "Over all our stay was great all the staff were so helpfull and polite , our room was adequate for our stay and need`s . The hotel was clean but in need of few repiar`s that did not impair our stay in anyway , the hotel has many rooms with and without windows as it said on the website , as we booked a double room we got a window that looked out on the rooftop`s and had remnants of left over work material`s , the aircon was great and come in handy , over all i wasnt disspleased with the hotel just a few point`s that were brought up between myself and my partner ." (97100028)

    The accomodation great

    The decor

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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