Thistle London Heathrow, London
Bath Road, Longford, London, UB7 0EQ
Thistle London Heathrow is ideal for anyone wishing to access the airport. Extensive business and leisure facilities guarantee convenience and comfort.
£
Rooms from £47
(≈ $86) per night
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7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 6/10 | Your room |
| 6/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 6/10 | Overall experience |
| 7/10 | Overall value for money |
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Neil ( Solo business traveller)
from Isle of wight , GB on June 10, 2008
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Anonymous ( Solo leisure traveller)
on August 13, 2008
"Couldn't see much evidence of the refurbishment but a good stay overall. Room far more pleasant than last time and the check-in staff on Friday and housekeeping were excellent! Make sure you put the 'Do Not Disturb' sign on your door every evening to avoid being woken up at an ungodly hour by Housekeeping." (97503121)
Clean, pleasant room (unlike last time where it smelt of ammonia/urine). Flat screen tv with an excellent selection of channels and they hadn't removed the rubber ducks from the bathroom! Check-in staff extremely friendly and helpful.
Horribly uncomfortable pillows. Tap difficult to operate in the shower. Dreadful, surly staff in the (overpriced) Oak & Avacado Restaurant. Being woken up by housekeeping at 7am in the morning wanting to clean my room!
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Judith ( Mature couple)
from Johannesburg , ZA on July 14, 2008
This hotel is rather shabby.
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Anonymous ( Solo business traveller)
on August 4, 2008
"Not bad, considering the low price. but I would not want to stay for more than a couple of days." (107125554)
Staff and car parking.
Poor quality of bathroom fittings and a very noisy aircon unit.
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Anonymous ( Solo leisure traveller)
on July 31, 2008
"Comfortable services." (97052058)
Service and restaurant facilities were good.
Bathroom had cracked paint in the ceiling and mildew on the shower tiles. The toilet was practically unuseable being so close to the wall. The inside of the main door frame and molding were cracked, chipped and needed painting.
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Anonymous ( Group of work colleagues)
on July 11, 2008
Very nice hotel, nice rooms. Excellent breakfast (included in the rate).
Pricey food and drink. A little away from the tube. Took a while to get checked in and was given a room with a double bed even though I had asked for a twin room minutes earlier. We had to wait nearly an hour until this was sorted.
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Anonymous ( Same sex couple)
on July 2, 2008
"Well below expectations, I assume that most of the guests are only staying for 1 or 2 nights on their way to or from their holiday destinations." (97846543)
Excellent coffee available in the bar. Very convenient for the course that we were attending at the same hotel.
1st room -smelt strongly of cigarettes, we asked to be moved and we were moved to another room. 2nd room - scalding hot shower, which luckily I ran before getting into the shower!!.. again asked to move and we were assured that we would be moved. This did eventually happen when we reminded the staff later in the day as, we were informed,the message had not been passed on. 3rd room satisfactory and apparently an upgrade. Breakfast taken in the breakfast room on the first floor on the Saturday morning ( We went out for breakfast after the first day). Quality of the food, especially the coffee very poor.Price of the breakfast £14.95. Performance of the staff also very poor. I was informed that 95% of the visitors at the hotel also drink their coffe black and that there had been no previous complaints. This I found hard to believe. Dissapointing when the machine downstairs in the hotel bar makes such good coffee.
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Anonymous ( Young couple)
on July 29, 2008
quick service at reeption
fire alarm went off in middle of night. (no fire) Wake up call to early.
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Janet ( Mature couple)
from Wheelers hill , AU on July 28, 2008
"The hotel is in an excellent location for overnight stays before heathrow travel. would have been better if we had been able to sleep more comfortably" (97598140)
close to airport, reasonable price
room was very hot and stuffy so it was hard to sleep soundly
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Mojata ( Solo business traveller)
from Liverpool , GB on August 28, 2008
" bad experience" (107162485)
did not see any
Everything advertised in the internet seemed to be false, eg. it says breakfast included, on attending the breakfast room your name not in the list,twin beds advetised only single beds provided, fire alarm with horrible noise goes on 2:30 in the morning,receptionest not polite and not trained properly and many others....
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Lorraine ( Solo leisure traveller)
from Oxon hill, maryland , US on August 27, 2008
I have stayed with Thistle hotels previously and found it to be a good place to stay. For my needs
No elevator and no one offered to help with my bag up the stairs except for a fellow traveller. Only bad part of the hotel
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Anonymous ( Solo leisure traveller)
on August 27, 2008
"satisfactory for the purpose" (108028259)
quick and efficient
poor beer selection and expensive.
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Marilyn ( Solo leisure traveller)
from Vancouver bc v5n1c4 , CA on August 25, 2008
"driver of the Hoppa Bus (direct bus from Heathrow) was very polite and informative. Checking in was very efficient. I wouldn't hesitate to recommend this hotel to someone. Good value for money." (107279448)
good value for the money
dirty toilet in the room
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Dawn ( Group of adult friends)
from Sutton coldfield , GB on August 24, 2008
"Very poor" (107172979)
Bar area was tidy.
Check in/out only 1 staff member dealing with clients, others were talking. Rules on bathroom wall do not work - our bathroom door didn't shut, paint on the ceiling was flaking - not hygenic Generally room had a damp feel to it.
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James ( Solo leisure traveller)
from Mansfield , GB on August 21, 2008
"excellent overnight stay adjacent to terminal 5 would use this hotel again" (107121541)
friendly and helpfull staff
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Anonymous ( Mature couple)
on June 22, 2008
"HAPPY WITH EVERYTHING" (97056977)
HANDY TO HEATHROW.
HAD TO PAY FOR A BUS TO THE AIRPORT AND NO BREAKFAST WAS INCLUDED IN THE ROOM PRICE
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Anonymous ( Solo leisure traveller)
on August 11, 2008
Easy access to airport
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Anonymous ( Solo business traveller)
on August 11, 2008
"Adequate for money paid." (107282372)
No Air Con in room Noisy with air transit arrivals late/early morning Expensive car parking
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Anonymous ( Same sex couple)
on June 3, 2008
"Will never book at this hotel again. Poor customer management with only 1 member of staff able to process the booking. It ruined my family weekend break." (97848445)
None
Computer system was apparently down thereby unable to check us in. We were referred to another hotel and didn't get to our rooms until 1.30am in the morning. At the referred hotel they said breakfast was not included when it clearly was for one room. I had written confirmation. Clearly the the staff at the Thistle had not faxed over the correct information. We went without breakfast despite having paid for it. The staff did not adequately explain what was going on and there were several people waiting over an hour for the computer system to be working again. Basically they had over booked and no rooms were available despite receiving confirmation. A swipe of my card for £200 was taken without clearly explaining the purpose even though everything had already been paid for. And why £200??
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Stephen ( Mature couple)
from Clacton-on-sea , GB on August 9, 2008
"accommodation fine.the White Horse up the road A1 for food and refreshments." (107107676)
proximity to heathrow.very reasonable costwise.excellent breakfast.
overnight car parking cost/drinks in bar costly.
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Anonymous ( Same sex couple)
on June 18, 2008
"Pleasant and helpful staff. " (97236228)
Excellent breakfast. Complimentary newspaper and several magazines.
Toilet cover did not stay up! When sitting on the toilet, the cover was leaning against your back! Peeling paint on bathroom ceiling.
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Anonymous ( Young couple)
on June 6, 2008
"Pleasent enough stay. Wouldn't stay there any longer than one night though because of the size of the bedrooms. The food is good, though a little expensive. The bar prices are acceptable given that we were staying in a hotel" (97200457)
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Anonymous ( Young couple)
on August 4, 2008
"Great value for money great location. Just dont be in need of a shower." (107251989)
Bathroom was so musty we wouldnt even shower
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Anonymous ( Mature couple)
on July 30, 2008
The hotel rooms were clean and comfortable. The restaurant was very good.
We felt the breakfast was overpriced and did not have it in the hotel on our second stay
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Anonymous ( Mature couple)
on July 28, 2008
"The hotel suited our needs for the overnight stay." (97845690)
Made to feel very welcome. Staff very helpful and accommodating.
Found the cost of eating in rather expensive.
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Anonymous ( Mature couple)
on May 29, 2008
"ROOM: The room smelt badly of 'ingrained' cigarette smoke even though it was marked 'No Smoking' and is now almost a year since the smoking ban in hotels. The room probably needs redecorating to remove the old smell. PARKING: Parking was not good. We eventually parked in car park (B) (there were lots of spaces) but were 'reprimanded' by the check-in staff - who told us it was for staff only. They were talking about our car being clamped - but the car park was not marked in any way as being for staff. Eventually they seemed to understand our problem and said we could park there overnight.The security speaker system at the car park entrance didn't work properly so we couldn't get information without walking into the hotel - 5 times! The reception staff were not very helpful initially and clearly have had to deal with many complaints about parking previously." (97525619)
Excellent breakfast! Clean bedding. Good TV.
Car-parking was horrendous. The room smelt strongly of stale cigarette smoke.
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Hasnain ( Family with older children)
from Watford , GB on July 27, 2008
"Very diappointing to stay in a hotel on our 11th Anniversary" (107109836)
The breakfast was good
The door didn't lock Had to wait for someone to attend till 1:30am Nop remote in the room It never came even after requesting it. telephone sytem didnt work.
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Kate ( Solo leisure traveller)
from Letchworth garden city , GB on June 2, 2008
No lift
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Anonymous ( Family with young children)
on July 14, 2008
"good, would stay again have stayed at the same hotel before. overall happy with stay." (108055702)
staff, hotel appearance, breakfast
room needed updating as paint work coming off walls and air conditioning not working very the room was very muggy and I had to complain about it.
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Anonymous ( Mature couple)
on May 28, 2008
"Good value for money as obtained booking with a very good discount." (97010998)
Adequat sized room with good provision of facilities. Good quality furnishings and bedding and everything clean. Excellent breakfast.
Long queues to check in with only one member of staff on the desk while other staff members were "around". Unable to open room window and air conditioner took ages to cool down room temperature!
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Paul ( Solo business traveller)
from Cork , IE on May 17, 2008
"I would have liked to have known that the room on offer wasnt the size it was otherwise I would have booked a bigger room or gone elsewhere.Too many staff at this hotel with a bad attitude,and I certainly will not be either staying there again or recommending the hotel to anybody else." (97860514)
The check in was fairly seamless,even if the staff were more concerned with talking between themselves. The service was very impersonal.
The staff attitude,the room I stayed in was literally not big enough to swing a cat in,the fact that when I asked for an iron and ironing board I was told by the guy that brought the items to the room that I could keep them for 20 minutes!! Thats a first for me!! At breakfast the next morning I waited 20 minutes for the waitress to bring coffee and when I asked for kippers there was a major problem with the chef having to get them from the freezer.
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Bharminder ( Young couple)
from Witham , GB on June 25, 2008
I was not advised whilst booking, PARKING CHARGES APPLY! I think its a rip-off, paying to stay at a hotel and having to pay for parking at the same hotel
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Anonymous ( Mature couple)
on June 20, 2008
Very clean hotel and good size room with tea and coffee making facilities. Near Terminus 5 at Heathrow Airport (8 minutes) and frequent airport bus drop off facility.
Price of breakfast
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Anonymous ( Solo leisure traveller)
on April 30, 2008
"I would not recomend this hotel to anyone" (97718011)
unhelpful staff, location, size of room, price
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Helen ( Young couple)
from Walton on thames , GB on June 17, 2008
"Rooms Clean and tidy, staff very helpfull lovely breakfast. Plenty of car parking spaces. " (97703842)
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Rosaleen ( Mature couple)
from Ballybay , IE on June 17, 2008
"a Hotel we would recommend and use again" (97784092)
although meal (room service) was delayed at first the kitchen manager ensured our meal was sent quickly once he knew we hand't been served. He also sent a complimentrary bottle of wine. Very nice and much appreciated. Thank you
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Anonymous ( Solo business traveller)
on May 10, 2008
"OK for an overnighter." (97342637)
Clean and the food was good.
There were not any smoking rooms available. It was very noisy.
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Anonymous ( Solo business traveller)
on June 10, 2008
"Very good" (99768788)
Reduced price on the late deals makes exelent value
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Neil ( Solo business traveller)
from Karrinyup , AU on June 5, 2008
"Dissapointing" (97763848)
The roof didn't leak. Front office staff were helpful and polite.
Grubby hotel and room. Only alternative food nearby is McDonalds, a service station and a cafe above a gymnasium. Hotel food fairly average and expensive for what it is.
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Fred ( Mature couple)
from Parksville b.c , CA on April 23, 2008
everthing.the helpful staff the food,and location
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Denis ( Mature couple)
from Nottingham , GB on April 18, 2008
"I new the essentials required, proximity to the airport,the right price and the availability of regular transportation to and from the hotel" (97126493)
A comfortable bed and a good nights sleep after 2 days travelling
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Anonymous ( Mature couple)
on May 30, 2008
"disappointing" (97053380)
close to airport
reception staff perfunctory room tiny and inaccessible no lift to get to 1st floor no staff assitance with luggage no iron available
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Andrew ( Young couple)
from Glasgow , GB on May 28, 2008
"Good grub/long walks" (97426572)
Good breakfast (what staying in a hotel is all about)
Have to walk too far for breakfast. Suggest moving the breakfast room closer to the reception. This means guests are more likely to pertake in the breakfasting event while waiting on shuttle bus to the airport, rather than bypassing it in favour of the inferior option in the terminal. Bit of a long walk to the room as well - suggest investing in those electronic people mover things security guards use in some shopping malls, to quicken the room-finding and breakfasting experiences for all.
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Helen ( Young couple)
from Chelmsford , GB on May 28, 2008
"the service by staff was faultless, however there were no lifts, we were lucky enough to manage to find a car parking space after three rounds of going through the car parks, the decor in our room was very old fashioned, could have done with some modernising. the lack of lifts needs to be made clear at booking." (97616369)
the decor was lovely, however we had to come through the fire exit to the reception
the way we had to enter the building, no parking, it was full so we had to park on a grass verge. the price of a meal in the hotel was extortionate
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Peter ( Family with older children)
from Dublin , IE on May 28, 2008
"good experience" (97624410)
good value
hotel needs a facelift
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Allan terence ( Group of adult friends)
from Birkenhead , GB on May 26, 2008
"Pretty good overall access to M25 excellent, food way overpriced for evening meal so too drinks. Breakfast excellent all staff 1st class. Hotel rooms in need of renovation." (97661255)
Breakfast room and dining excellent, but food extremely expensive for what we ordered.
Room very stuffy
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Roger ( Solo leisure traveller)
from High peak , GB on May 21, 2008
Very good value
Poor decor of long corridors
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Anonymous ( Mature couple)
on May 15, 2008
No lift expensive breakfast no dinner menu on display
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Mandie ( Other)
from Leicester , GB on May 8, 2008
"The Hotel was difficult to find, some information on exact location would have been useful. I personally found the car parking charge a little expensive, but as I am not a frequent traveller or hotel guest I have nothing to compare the charge to, so it may actually be quite reasonable in comparison. The staff were friendly and helpful. The room was clean and well presented. (although there was a kettle and cups available there was no tea/coffee/milk/sugar etc in room ) The breakfast was excellent, lots of choice and all freshly prepared. If I were to stay in this area again in the future I would definately check availability of this hotel first. Overall a very positive rating." (97811527)
The Hotel was good value for money, breakfast was excellent.
The Hotel was very difficult to find as it is not actually on Bath Road where all the other hotels are.
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Anonymous ( Family with young children)
on April 15, 2008
"never received an online confirmation - had to call to get a confirmation number. Nice hotel, excellent value for money." (97359428)
comfortable, clean, good shower
room was small
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Poor, due to the above incident" (97406027)
Complimentary use of local gymnasium
Approximatly an hour or so after I checked out I began to itch all over. I was flying from Heathrow and went to the toilets to see what was the cause and discovered around 26 bite marks on my body. I have been bitten like this before and knew that the bites are caused by bed bugs. the bites are extremly itchy and caused me discomfort and poor sleep during my business trip to Switzerland.
9 of 9 people found this review helpful: